Frequently Asked Questions

Do you have a warranty?

  Yes. We offer as standard a 12 month/ 20,000km A.T.R.A. warranty, with options to increase your warranty coverage to 2yr/40,000km or 3yr/60,000km for an additional charge. This is a warranty that is good at all A.T.R.A. affiliated shops in North America.

Where do you get your transmissions from?

  In most cases we rebuild your existing transmission in house. This allows us to ensure quality and reliability for you the customer. In some cases the damage may be too great or costly to repair, requiring us to either use another transmission core to rebuild, or we locate a replacement transmission through one of our many suppliers.

Why do you need to use a scanner to road-test my vehicle? And why do you charge for that?

  Modern vehicles are an extremely complicated mix of electronics and mechanical components. With so many sensors, modules and computers talking to each other trying to keep your vehicle reliably operating, when a problem occurs, we as technicians have to be able to monitor and verify the issue. Many times using the scanner to read trouble codes and interact with the vehicles command system can cut down on diagnostic time saving you money and making for a more effective repair process. The reason we have to charge for that is that it is an expensive shop tool that we make a point of keeping up to date with the latest information and changes. This tool does require time to setup and in some instances even requires 2 technicians.

How often should I change my transmission fluid?

  We generally recommend that you have your transmission properly serviced approximately every 50,000km or 2 years, but this is also dependant on what the vehicle is used for. For example if you tow heavy loads, or spend time off road you should get the fluid inspected more often to determine its condition. Transmission fluid is subject to breaking down over time like any of the other fluids in your vehicle, from heat or contamination.  When we perform a transmission service we remove the pan, replace the filter, inspect the pan and filter for any signs of contamination or excessive wear, adjust the bands (if required) and then we use an inline machine to ensure that we have flushed the remaining fluid out of your torque converter and transmission cooling system. Most of the time this allows us to inform you of any concerns we have with the condition of your transmission and its operation.

Why can't you give me a quote over the phone or e-mail?

  Many vehicles today have multiple variations of engine and transmission combinations, which require us to make an accurate identification of exactly which transmission you have in your vehicle. Another reason we would like to have your vehicle here and have an opportunity to check it over and verify the problem you are experiencing, sometimes we are able to perform a repair instead of completely having to rebuild or replace your transmission, saving you money.

I've been told my transmission needs a Reflash? What is it?

  A computer or module reflash is another way of saying Software Update.  Just like your home computer or cell phone, periodically your vehicle computer system may need an update, most of these updates are based on drive-ability based complaints such as intermittent hard shifting, wrong gear starts, false codes, etc. Generally if there is a known issue that can be addressed by updating the programming in your vehicle the manufacturer will release a technical bulletin, letting the repair centers know so that we can check for updates first.

NOT ALL drive-ability issues can be repaired with a software update though and may require some mechanical repairs as well.